Investor Perception and Information Disclosed in Financial Reports to the Stock Exchange - Free Essay Example

Sample details Pages: 15 Words: 4400 Downloads: 8 Date added: 2017/06/26 Category Finance Essay Type Argumentative essay Did you like this example? The new business environment is ever changing and needs lot of expertise to compete effectively. Due to vast development of the capital markets, investors are now giving a great concern to the credibility of the companies in which they are investing. Information disclosure is considered as an indispensable phenomenon for the effectual functioning of securities markets. Don’t waste time! Our writers will create an original "Investor Perception and Information Disclosed in Financial Reports to the Stock Exchange" essay for you Create order Due to improper allocation of the resources in the market, the need for added capital values on part of funds provider has increased, in order to attract enough capital for operations and to generate huge profits. Information is considered as a communication bridge between all efficient market associates. Information disclosure gains significant to maintain asymmetry between the investors and management, once they have made a deal (Freedman Stagliano, 2002). To evaluate the nexus among accounting data, relevant information and investors perception is considered as the prime objective of the capital market study. The inconsistency in stock prices and volume of security trades derives the information content of accounting numbers, within a short time span when these are published. However, there is no significant evidence on the impact of information disclosure on investors decision in Pakistan. Schrand Elliott (1998) highlighted the fact that the focus of study of most researches wa s to find the effects of risk; hence they provide little guidance on how investors assess risk and which disclosures can help investors in determining risk. In order to bring pricing efficiency and market confidence the availability, usefulness and adequacy of the relevant information is highly significant. Complete relevant information is considered indispensable for investors to make sound judgments of the value of securities. El-Erian Kumar (1995) and Mobarek Keasey (2000) stated that the fragmentation of capital markets, political and economic instabilities can hinder the efficiency of capital markets. Some other factors like deficiency of corporate information, the lack of auditing experience, and the flaws of regulations and disclosure requirements lead to curtailed vital information. Cassar Friedman (2009) depicted in their study that self efficacy also has a nexus with the investors decision while perceiving risks of the stocks. Self-efficacy describes a persons self-conf idence in his/her ability to accomplish tasks. Self-efficacy has been shown to influence a wide range of individuals behavior. Self efficacy self-efficacy is associated with increased expectations and goals (Bandura, 2001), impacting investment decision (Cassar Friedman, 2009), better academic performance (Luszczynska, Gutià ©rrez-Doà ±a, Schwarzer, 2005) improved work-related performance (Stajkovic Luthans, 1998), greater job search activity (Eden Aviram, 1993), and health-related choices (e.g. Clark Dodge, 1999; McAuley, Courneya, Rudolph, Lox, 1994; Wulfert Wan, 1993). Self-efficacy can be either task-specific, relate to many related tasks within a domain, or be generalized. The focus in this study is on investors self efficacy, which depicts the confidence one has in his/her ability to make sound investment decisions either doing it on entrepreneur basis or on individual basis and to trace out the significance of self efficacy in relevance to the judgment of investors p erception. The main objective of this study is to find out the how information disclosure and investors self efficacy affect investors perception while investing in stocks and taking decisions pertaining to investment in Pakistan. Literature Review Investors Perception Germon Meek (2001) believe that accounting exists because it satisfies a need primarily a need for information. In order to be relevant accounting data must among others, be quick to respond to users (particularly the investors) needs. Generally, investors are not in a situation to directly assess the performance of companies in which they intend to invest. They usually depend on financial reports prepared by the management of such organizations. Financial report is one of the best sources of accounting information about a company. Financial reporting is an essential part of disclosure and helps investor to discover investment opportunities. Studies on the usefulness of interim reporting for investors are limited compared to those of annual reporting. A number of evidence on the usefulness of interim reporting could be gathered from annual report studies. Cerf (1961) provided evidence on the usefulness of interim reporting in the US. In his study on the major sources of financ ial information used by 215 analysts, Cerf (1961) found that analysts named the interim report as one of the main sources of information, alongside with the annual reports, direct contact with management, and brokers studies of corporations and industries. In Malaysia, at least two studies, that is, Izah Zuaini (1995) and Rahman (1998) provided evidence on the use of interim reports by investors. Izah Zuaini (1995) showed that interim reports were, on average, rated third by the financial analysts in making investment decisions, after the annual reports and contacts with the management of a company. Rahman (1998) provided evidence that financial analysts, on average, rated interim reports as the third most important source of information after visits to companies and prospectuses. The annual reports were rated sixth most important source of information by the analysts. Quarterly financial reports were used by professional investors but their usefulness varies across types of in vestors: scanners, trackers, and sophisticates. Different groups of investors perceived usefulness based on their respective needs, Although investors regard quarterly reports as the sixth most useful source of information, usefulness of quarterly reporting remains significant. Annual reports appear to be more useful than quarterly reporting despite the fact that the latter is timely. One explanation is that quarterly reports are not audited thus perceived to be less reliable and susceptible to income manipulation. Another reason is that investors may take some time to familiarize themselves with the nature and role of quarterly reporting, as they have just shifted from half-yearly reporting (Ismail Roy, 2005). Abdelkarim, Shahin Arqawi, (2009) have contributed a lot in assessing the investor perception. They articulate that external users attached a higher level of importance to the profit and loss statement, balance sheet, and cash flow statement, statement of shareholders equity, management commentary, and footnotes to the financial statements. These results are consistent with the results of previous studies, especially in the Arab region. According to the quality of information, all users consider the timeliness and availability of information as important. They also considered other quality items such as adequacy, credibility, relevancy, and understandability important for their investment decisions. Information users evaluated the companys level of disclosure as poor and weak (Abdelkarim, Shahin and Arqawi, 2009). These results reflect the inadequacy of the information quantity and quality that companies listed at the Palestine Stock Exchange usually disclose. Companies should comply with the minimum international disclosure requirements and timeliness of the disclosure process (Abdelkarim, Shahin and Arqawi, 2009). Another important point to note is that investors considered information related to risk, and investment opportunity, as the mos t important of non-traditional financial information. Net income, share price growth, net cash flow, sales revenue amount, and amount of current liabilities were the most important items that users perceive. Finally, all investors deemed that more quantity and quality of items disclosed by listed companies could create fair stock price value. While examining the multi-user perceptions in a study suggest that investment user who holds finance and/or accounting qualification could perceive information differently from one with an engineering qualification (Abdelkarim, Shahin and Arqawi, 2009). The different user groups considered timeliness, availability, and credibility of relevant information as the most important features of corporate information. The users however, gave less importance to independent verification, as it is considered as contributing features to the usefulness of corporate information. A high degree of importance was attached to disclosure items such as earnings pe r share, investments opportunities, and performance. Despite of financial reports low quality, all information users do find information items disclosed in financial reports as useful for their investment decision-making process. In addition, the most important items were found in the profit and loss statement, balance sheet, and cash flow statement. Investors Self Efficacy Mavra Bandura (1977) Self-efficacy implies a conscious awareness of ones ability to be effective, to control actions or outcomes. Self-efficacy refers to a persons belief that they can perform tasks and fulfills roles, and is directly related to expectations, goals and motivation (Bandura, 2001). Bandura postulated that an individual characterized by high self-efficacy concerning a specific behavior, would be highly confident in his or her capability to successfully perform the task hence would most likely decide to pursue it, expand effort and pursue the task even while facing difficulties. Investors self efficacy is stated as the belief of investor in his own decision making, confidence while making investment even in difficult scenarios (Bandura, 1986). Cassar Friedman (2009) depicted in their study that self efficacy also has a nexus with the investors decision while perceiving risks of the stocks. Indeed, research on self-efficacy in various contexts has indicated that effic acy beliefs affect performance levels through their influence on ambitious goal setting, efficiency in dealing with problems, investment of effort and persistence (Wood Bandura, 1990; Bandura, 1997). Self-efficacy has been shown to affect a wide range of choices, including work-related performance (Stajkovic Luthans, 1998), small business growth (Baum Locke, 2004; Baum, Locke, Smith, 2001), job search activity (Eden Aviram, 1993), academic performance (Hackett Betz, 1989; Luszczynska et al., 2005), choice of academic major (Hackett, 1985), and career choice (Lent Hackett, 1987). A vital facet of self-efficacy is its level of specificity. Self-efficacy can be completely general at the broadest level (Shearer, Maddux, Mercandante, Prentice-Dunn, Jacobs, Rogers, 1982), referring to confidence about any and all tasks. Whereas, it refers to beliefs about ones confidence in completing one specific task successfully, at the narrowest level. Also most scholars today distinguish betw een two types of self-efficacy: general self efficacy and specific self-efficacy (Shearer, 1981). The former relates to a general belief in ones overall abilities across different situations, and the latter relates to a domain-specific belief in ones ability in a specific area. Entrepreneurial self-efficacy (ESE) describes a persons confidence about their ability to perform the various tasks and roles relevant to entrepreneurship and related decisions. The use of ESE, rather than general self-efficacy is highly effective in this study, to explain entrepreneurial investment because domain-specific self-efficacy has been shown to have greater impact than general self-efficacy when describing investment choices (Betz Hackett, 1983; Gist, 1987). ESE is not venture-specific; individuals ESE should apply at all entrepreneurial activity regardless of distinctive factors related to each unique venture. More generally, ESE differs from locus of control because self-efficacy refers to belief s about achievable levels of performance or behavior, while locus of control concerns beliefs about the achievements of outcomes in addition to performance levels (Rotter, 1966). Self-efficacy differs from self-esteem because self-esteem is an affective self-evaluation, such as ÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â€š ¬Ã‚ ¢I take a positive attitude towards myself (Rosenberg, 1965), whereas self-efficacy is a judgment about ones capability to complete a task (Gist Mitchell, 1992). Dispositional optimism connotes a generally positive outlook, not a judgment about ones efficaciousness (Puri Robinson, 2007). Core self-evaluation is a construct that encompasses locus of control, generalized self-efficacy, self-esteem and emotional stability (Judge Bono, 2001). This broader construct, due to its abstractness, is not closely related to ESE, except that individuals with high core self-evaluation may be expected to have high ESE, as they would be more likely to have high domain-specific self-eff icacy. Overconfidence has been defined as occurring when individuals overestimate the accuracy of their predictions or more generally when individuals hold excessive confidence in relation to abilities, knowledge, and beliefs (Hayward, Shepherd, Griffin, 2006). However, in this study the emphasis is on investors self efficacy, which depicts the confidence one has in his/her ability to make sound investment decisions either doing it on individual basis or on entrepreneur basis and to trace out the significance of self efficacy in pertaining to the judgment of investors perception. Information Disclosure The association between capital markets accounting information has attracted considerable attention (Ball Brown, 1968). The concentration for this subject is justifiable, given the objective of financial reporting that accounting figures are aimed at providing investors with useful information for their investment decisions. In capital markets, financial information is thought to assist the prediction of firms future cash flows and help investors assess future securities risk and returns. Al-Mubarak (1997) studies of the market reaction to the release of new accounting information that analyze the stock price impact of accounting disclosures in order to determine whether these are useful to market participants. Studies of the long-term association between stock returns and accounting numbers, which examine the extent to which the information conveyed by accounting figures is consistent with that reflected in stock prices. Complementary studies devoted to the use of accounting dat a by investors and to the influence of market considerations on accounting choices. The worthiness of financial reports is in the top research playgrounds nowadays. Some recent studies even report a decreasing trend in the value-relevance of financial statement information in the U.S. over the past decades (Francis Schipper, 1999). Ball and Brown (1968), stated that present accounting literature has well documented the usefulness of accounting earnings, book value and other items in the financial reports. While most of these studies provide evidence that annual report is an important source of information, they also show a low association between accounting numbers and stock prices or returns [Graham and King (2000), Chen (2001)]. Many prior studies empirically establish the usefulness of financial reports or other financial information by the statistical association between the financial information and stock prices or returns. Hodge (2003) suggests that a survey-based research ca n complement the archival-based research in that it gathers data on a multitude of individual beliefs and practices to provide the underlying reasons for investors behavior. The disclosure of relevant corporate information is an essential element of a market-based monitoring of companies. Disclosure and transparency induce corporations to better protect investors, and thereby enhance investors confidence in capital markets. The characteristics of significant, timeliness, correctness and instructive should be present in a good disclosure. In relation to the reliability of disclosed information, companies must adopt internationally recognized accounting and auditing standards, and assure the independence of the audit process. Corporate disclosure has evolved from being solely focused on financial information excerpted predominantly from a firms financial statements. Richardson Welker (2001) highlighted that corporate disclosure is utilized as a strategic tool in risk assessment and t he value creation process, currently. The appearance of complete disclosure strategies that cover all aspects of a firms performance has resulted in the broadening of both the scope and scale of the information released by firms. Disclosure strategies, including economic, social and environmental information, are now a key component of many firms investor communication programs. This evolution in corporate practices appears to be well founded, since empirical findings suggest that an open disclosure policy provides many benefits to a firm, e.g., a lower cost of capital (Botosan and Harris, 2000). Environmental reporting typically occupies a prominent place within the scope of a firms disclosure strategy (Cormier and Magnan, 1999). In Jordan, Abu-Nassar Rutherford (1996) undertook a study to discover the view of external users of annual corporate reports. They targeted different groups of external users, namely individual shareholders, institutional shareholders, bank loan officers, stockbrokers, and academics. They found out that bank loan officers were the heaviest users of the annual reports in Jordan, while individual shareholders and academics were found to be the least. They also found the income statement and balance sheet to be the most widely read parts of the annual corporate report by all users. In Saudi Arabia, Al-Mubarak (1997) confirms that the annual corporate report is the primary source of corporate information and his findings are in line with those found in developed countries. Abdelsalam (1990) reports that the vast majority of respondents indicate that investors read the annual reports and that the profit and loss statement was the most important part of the annual report. Al-Fayyoumi (2003) tested the informational efficiency by analyzing the relationship between trading volume and stock-price volatility. The results provided that investors in the PSE should pay more attention to the fundamental (financial) information in order to improve the rationality of the decision making process. Abdelkarim Shahin (2007) and Abuzarour (2005) used the variance ratio test, developed by Lo and Mackinlay in 1988, and the nonparametric run test, to examine the PSE efficiency and the results provided further evidence that the PSE is weakly efficient. In the context of Palestine, market inefficiency and corporate governance were identified as the main reasons for PSE being a shallow market and the main obstacles for PSE capitalization growth (MAS 2004). Financial disclosure procedures are weak; there is low public awareness about securities, poor investment culture, and poor accounting and auditing procedures. All these factors have negatively affected the performance of the PSE in terms of depth, liquidity, volatility, and trading volume (Jafary Makhool, 2004). While no significant research have been found in this context in the stock exchange and capital market of Pakistan. This identified a need to bridge the gap and to find out the association between these three variables in the scenario of Pakistan capital markets and stock exchanges. Considering the above all mentioned literature, the conclusion can b made that there are no studies to investigate the investors perception towards information disclosure. Because little is known about the stock price behavior in this market, the aim of the study is to study is to find out the impact of financial information disclosure and investors self efficacy on the investors perception. This can be achieved by assessing the perception of users towards the availability, adequacy and usefulness of relevant information disclosed by companies listed at stock exchange in Pakistan. Moreover, the relationship between investors perception and self efficacy is assessed by ambitious goal setting, confident in performing tasks and pursuing tasks with facing difficulties. Methodology A questionnaire survey was designed where respondents were asked to determine the degree of importance of each information item using two questionnaire forms. This survey was conducted both manually and electronically (through emails) to the participants. One questionnaire was measuring the dimensions of information disclosure. It consisted of Likert-type five scales, where (N+) referred to strongly disagree, and (Y+) to strongly agree, and tested statistically to fulfill the objectives of this research. An extensive review of relevant literature was undertaken in order to form a list of the information potentially used by financial statements users, e.g. Taylor (1965), Epstein Pava (1993), Abu-Nassar Rutherford (1996), Ba-owaidan, M. (1994), Bartlett Chandler (1997), Mangena Kinman (2003). Moreover, the dimensions of self efficacy were assessed through a 10-items questionnaire likert scale, in which options ranged from 1 to 4, 1 representing not at all true and 4 representing exactly true. The Islamabad Stock Exchange (ISE) was selected as a target location; the individual investors were assessed through these questionnaires form filled in a short span of time. The target groups were asked to indicate their opinion, using the designed scale, in order to achieve authentic results. Hypotheses This study aims to assess the availability, adequacy, and the perceived usefulness of information for investment decisions. Moreover, the impact of investors self efficacy on investors perception through by ambitious goal setting, confident in performing tasks and pursuing tasks with facing difficulties. To smooth the progress of our analysis, the following hypotheses were developed and are tested: Ho: Investors self efficacy has positive impact on investors perception, H1: Investors self efficacy has no impact on investors perception, H2: Information disclosure in financial reports has positive impact on investors perception H3: Information disclosure in financial reports has no impact on investors perception Details of the study The purpose of this study was to test the designed hypothesis in order to find the above mentioned relationship by using statistical tools and running the collected data on SPSS software. This study measured the co relational impact of the independent variable on the dependent variable. Moreover, the study was done in the non-contrived type of setting in which the field study was done through questionnaire survey. Further this is cross sectional study being done to find out the behavior aspect of investors. The unit of analysis in this study was individuals who were filled the questionnaire about their respective behaviors. The level of interference of the researchers was minimal as it was done in non-contrived setting. Model of the study After reviewing the literature work in detail and analyzing the previous model of the study, a new model was proposed to fill the gap of the previous studies. This model was then designed to depict the aims of the study in a precise way. The model consists of two independent variables which are investors self efficacy information disclosure and one dependent variable investors perception along-with their respective dimensions. The model attached here, vividly depicts the nexus of the variables and the purpose of the study. The final model is as follow: Fig 1: Model of the study Final Questionnaire Questionnaire for Information Disclosure Dear Respondents: Thank you for your willingness to join this survey. Please respond to all the questions in this questionnaire. We understand that the interpretation of the questionnaire and the responding to the questionnaire require a high level of professional judgment. Please check (ÃÆ' ¢Ãƒâ€¹Ã¢â‚¬  Ãƒâ€¦Ã‚ ¡) the appropriate parentheses or express the extent to which you agree or disagree on the given statement by choosing (circling) one of the following: (Y+) strongly agree, (Y) agree (O) neither agrees nor disagrees (or no opinion), (N) disagree; (N+) strongly disagree. No. Question Mark (ÃÆ' ¢Ãƒâ€¹Ã¢â‚¬  Ãƒâ€¦Ã‚ ¡) General Information Q 1 Kind of Information Users You Are 1 Individual investor 2 Institutional investor 3 Creditors; (Bank loan officers) 4 Stock brokers 5 Financial analysts 6 Academics Q 2 Information Users by Qualification 1 PhD 2 Masters Degree 3 First degree 4 Professional qualifications 5 Other Q 3 Information Users by Experience (Number of years) 1 Less than 1 year 2 1-5 Years 3 6-10 Years 4 Above 10 Years Q 4 Information Users by Industry Focus 1 Telecommunications 2 Insurance companies 3 Banks 4 Investment Management Companies 5 Pharmaceuticals 6 Services 7 Industrial Q5 Investors By Amount of Money Invested 1 Nothing 2 Less than 100,000 3 Between 100,000 249.999 4 Between 250,000 499,999 5 Between 500,000 999,999 6 More than 100,000 Investors Perception Q6 Investors Goals Y+ Y O N N+ 1 Safety of capital 2 Steady income 3 Speculative gains 4 Investment opportunity Q7 Kind of Analysis usefulness to predict future stock value 1 Political analysis 2 Macroeconomic analysis 3 Technical analysis 4 Fundamental (Financial) analysis 5 Statistical analysis 6 No Analysis, Imitation other investors Q 8 Users View towards various sources of information 1 PSE Market statistics 2 Corporate financial reports 3 Advice of investment services (Specialists) 4 Advice of stockbrokers 5 Direct information from the company 6 Investors own analysis 7 Market rumors, and adages Q 9 Users Readership of the corporate reports 1 Balance sheet 2 Profit and loss statement 3 Cash flow statement 4 Footnotes to the financial statements 5 Statement of shareholders equity 6 Management commentary 7 Auditors report Q 10 Users evaluating of the of corporate disclosure quality 1 Timeliness 2 Availability of specific information 3 Understandability 4 Credibility 5 Easy access to sources of information 6 independent verification Information Disclosure Q 11 Level of disclosure by companies Y+ Y O N N+ 1 In Management Commentary Section 2 In Income Statement section 3 In Balance Sheet Section 4 In Cash Flow Statement Section 5 In Segmental Information Section 6 In Accounting Policies and Notes Q 12 Users view about usefulness of information 1 Provide primary information to investors to help them in making investment decisions 2 Provide information to help investors to monitor their investment 3 To predict expected income and earnings per share 4 To help investors in assessing liquidity of the company 5 To predict future dividend of the company 6 To evaluate companys performance over time 7 To make comparison between companies performance Q 13 Importance of Non Traditional Information 1 Information Related to Risk 2 Business opportunity 3 Social Responsibility Information 4 Market regulation Q 14 Importance of Non Financial Information 1 Execution of Corporate Strategy 2 Corporate product or service Creation 3 Kind of management, especially directors 4 Customer Satisfaction 5 Indication of employee morale and Satisfaction 6 Quality of Processes 7 Environmental Social Policies 8 Industrial sector Sustainability 9 Organizational and functional structure 10 Corporate governance 11 Company profile 12 Competitor Position 13 Quality of Published Materials 14 Voluntary disclosure 15 Disclosure by the website Usefulness of Financial Reports Q 15 Usefulness of Financial Reports, Items 1 Net cash flow 2 Gross and disaggregated value of current liabilities 3 Gross and disaggregated amount of shareholders equity 4 Capital structure 5 Share price growth 6 Strategies of Profit 7 Current research and development expenditure 8 Sales revenue amount 9 Dividend per share for the period 10 Sales growth expected 11 Gross and disaggregated value of current assets 12 Discussion of results with reasons for changes 13 Number and amount of authorized and issued shares 14 Overall financing costs 15 Net assets book value 16 Money resources and uses 17 Description of the company main product or services 18 Inventories value and method used to determine the cost of (e.g. LIFO, FIFO) 19 Working capital Expenditure last five year 20 Discussion of Increase or decrease of Expenditure 21 Discussion of Increase or decrease of revenues 22 Expenditure on advertising and publicity for the past years 23 Discussion of financial strength of the company 24 Breakdown of borrowings (e.g. lending institution, date of maturity, security) 25 Information relating to investments (e.g. names, percentage, ownership) 26 Summary of net sales for at least the most recent five years 27 Current market value of quoted investments 28 Revenue recognition method 29 Future economic outlook of the company 30 Breakdown of sales revenue by major product line, class of customer and geographical location 31 Expenditure on human resources (e.g. training, welfare facilities) 32 Basis of accounting methods used, and any change 33 Discussion of the major factors likely influence following years results 34 Analysis of sales revenue and earnings attributable to foreign operations 35 Information relating to subsidiaries (e.g. names, addresses, percentage ownership) 36 Forecast of following years profits 37 Number and type of ordinary shareholders (e.g. institutions, individuals) 38 Information relating to past five balance sheet events 39 Net income 40 Total public and management expenditure Questionnaire for Self Efficacy Self efficacy represents how much you are aware of your abilities to be effective, to control an action or a situation while performing tasks. Please rate each statement in terms of how true it is of you. Please tick only one response for each question according to the following keys. 1= not at all true, 2= barely true, 3= moderately true, 4= exactly true S.No Statement 1 2 3 4 1 It is easy for me to stick to my aims and accomplish my goals. 2 If I am in trouble, I can usually think of a solution. 3 I can usually handle whatever comes my way. 4 I am confident that I could deal efficiently with unexpected events. 5 I can solve most problems if I invest the necessary effort. 6 When I am confronted with a problem, I can usually find several solutions. 7 I can always manage to solve different problems if I try hard enough. 8 Thanks to my resourcefulness, I know how to handle unforeseen situations. 9 If someone opposes me, I can find the means and ways to get what I want. 10 I can remain calm when facing difficulties because I can rely on my coping abilities.

Managing Hypertension Before It Will Be Too Late - 1505 Words

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100 Yen Sushi House free essay sample

Human Resource Q. 3 How has the 100 Yen Sushi House incorporated the just-in-time system into its operations? 1. Receives fish only when it is needed 2. Making quality the responsibility 3. 100 Yen also uses a kanban system Q. 4 Suggest other services that could adopt the 100 Yen Sushi House service delivery concept. 1. Baking cookies for shopping mall customers, 2. Delicatessen restaurants, 3. Specialty cafes and bars that are located close to their suppliers, 4. Refreshment concessions in amusement parks Ace Institute of Management eMBA-Fall 2010, 2 nd SemesterSubject: Operations Management Group Case Study #2:100 YEN SUSHI HOUSE Submitted to: Mr. Bishal Shrestha Submitted By: Ananta Mallik Nirmal Bahadur Raut Rina MaharjanBiraj PradhanDate: September 16, 2010 Page 2 of 4 Q. 2 What features differentiate 100 Yen Sushi House and how do they create a competitive advantage? Answer: Though there are many fast food restaurants in Japan, but due to some remarkable product and service differentiation, 100 Yen Sushi House has created its unique brand name of most productive operation in Japan?. Here are some major differentiating features: 1. Production-Line Approach: In 100 Yen Sushi House the customers are always included in the production line. Customer can enjoy observing the cooks preparing Sushi, can make their soya sauce as per their own choice and enjoy watching train of food revolving on the conveyer belt (without need of waiter). This creates a good competitive advantage for them. 2. Pull approach Pull system applied by the company instead of  Push system also giving competitive advantage to them. The rate at which customers enter the restaurant, remove dishes from the food train, and leave the restaurant determines the flow of the delivery process. This allows them to match the  preparation of particular foods to the demand for them, thereby eliminating waste. 3. Cozy Environment: The very cordial environment with greetings by every employee of the restaurant while entering and going out gives a different filling to customer. Active participation of all the employees, including the owner makes the environment free cozy and giving competitive advantage. 4. Price The flat 100 Yen cost for every item (even for costly item like salmon) is also giving them competitive advantage. There idea to vary the quantity not the price is the major differentiation. Similarly their simple process of customer billing by just counting the used plates and multiply  by 100 is also a very unique and competitive approach. 5. JIT and Quality control system The company is Just-in-Time (JIT) approach to buy fresh fish several times a day without any inventory and removal of the unsold sushi plates longer than 30 minutes and careful watch by every staff for quality is also a major differentiating factor for competitive advantage. 6. Human Resource The labor-intensive operation, involvement of both worker and owner in the total operation from greeting the customer to serving what is ordered and jointly working as a family member can also be considered as differentiating factor for competitive advantage. Q. How has the 100 Yen Sushi House incorporated the just-in-time system into its operations? The 100 Yen Sushi house has incorporated the Just-in-Time (JIT)system through out its day to day work process. For example, it has adopted ? just-in-time inventory control system. The company has an agreement with the fish vendor to deliver fresh fish several times in a day so that materials arrive just in time. This helps in cost reduction in purchasing the refrigerators for storing the inventory as well as cost decline in inventory. Also, it provides more space available for customers by cutting down of refrigerators space. As Sushi is not  made to order, due to variation in taste of customers there is always so me waste. But the trade-off between the time that is saved and the waste can be turned to the managements advantage by giving careful attention to customer demand. This also implied that management is aware of quality product and responsible for hygienic food. For example, all the employees are charged with the task of monitoring the prepared sushi and removing the old sushi dishes from the serving train after 30 minutes so that sushi quality will maintained and always fresh. Moreover, they use to put right number of Sushis plate at right time (based on continuous observation) on the conveyor belt. This is also an example of application of JIT principle known as Kanban. They have tradition of chorus of the iratsai (welcome) and Arigato Gosaim as (thank you). It also signals about the time of customers coming and leaving. So, they know when they need to speed up or down their through put in making Sushi, another example of JIT. In summary, the 100 Yen Sushi house has very well maintained the Just-in-time (JIT) System into its operation. It is their simplicity common sense, well planned service process, consciousness effort of all employees for quality service and managements pro-activeness to meet customers demand are the major factors which are proving their successes fullness of JIT implementation. Q. 4 Suggest other services that could adopt the 100 Yen Sushi House service deliveryconcept. Answer: The 100 Yen Sushi house service deliveries can be adopted in other services area which focuses repetitive type of processes. For example, it can be applied in auto- manufacturing, fast-food, householdappliance etc. The concept  is low-volume and high varieties which gives both economic and custom advantages of continuous production. This concept is used by Harley-Davidson where relatively few different engines, chassis, gastanks and suspension system are mixed to produce a huge variety of   motorcycle. Likewise the same concept is also used by fast-food restaurants as McDonalds and Burger King where relatively few modules like cheese, lettuce, buns, sauces, pickles, meatpatties, French fries make a variety of meals.

The destruction of the human s Essay Example For Students

The destruction of the human s Essay The human spirit is one of the most beautiful forces in the world, but it is also one of the most vulnerable.In the novels Frankenstein by Mary Shelley and The Picture of Dorian Grey by Oscar Wilde, this idea of the human spirit is portrayed clearly.Both novels have similar aspects about the human spirit, but they also have their differences.Both novels have main characters who are influenced greatly by someone that they admire, and they are destroyed by that influence.The difference that these novels have is that in Frankenstein, the main character is influenced and destroyed by something he creates himself, while in The Picture of Dorian Grey, the main character is influenced and destroyed by his friend and mentor.Again, both novels portray the human spirits motivation and vulnerability. We will write a custom essay on The destruction of the human s specifically for you for only $16.38 $13.9/page Order now In the novel Frankenstein, Victor, the main character, is driven to insanity and death by his motivation, his own creation.He dedicates all of his time and knowledge to create a living human being from dead tissue.This monster becomes his motivation and influence throughout the rest of the novel.Victor blames himself and feels guilt for all of the crimes that the monster commits, and becomes sick and sorrowful.For example, the monster kills Victors youngest brother William, and he takes the blame and feels the guilt for it.Another example from the novel is when the monster starts to become familiar with the little beauties and simplicities of life, but begins to realize that society rejects him because of his revolting appearance.This is due to Victors ignorance of the monsters feelings and knowledge, because Victor never told the monster what he was, a hideous and revolting creature.Victor blames himself for these innocent crimes committed by the monster that he created and silently goes crazy, then dies from becoming very ill.Before his death, Victor asked his friend Walton to kill the monster, because he didnt have the strength.His motivation, the monster, drove him to the brink of insanity and eventually death. In the novel The Picture of Dorian Grey, Dorian, the novels main character, is influenced greatly by his friend and mentor, Lord Henry, and kills himself because he listens to everything that Lord Henry says and believes it.For example, Dorian explains to Lord Henry that he went out to the country and became a changed man, a good man.He had killed Basil and admitted to Lord Henry that he did so.Lord Henry mocks him and doesnt believe him.Lord Henry tells him that a human cannot change no matter what.Dorian refuses to believe him but cant help the fact that Lord Henry might be correct about it.But still, Dorian believes that he is a good man.Later on, Dorian looks at the picture that caused him to kill Basil, a picture of himself.He realizes that Lord Henry was right about the fact that a human cannot change, but still believes that he can end his guilt of the murder by destroying the horrid portrait of himself, so he stabs his own heart and dies, leaving the beautiful painting behind .Lord Henry, his friend and mentor, caused Dorian to believe that he will always be a bad person, thus causing him to kill himself. Both of the novels portray the motivation and vulnerability of the human spirit but they do it in different ways.In Frankenstein Victor, being a very motivated scientist, basically creates his own doom, being that the monster became his infatuation and influence over everything that happens beyond the moment when the monster first opened his eyes.This aspect of influence is different from The Picture of Dorian Grey because, in the novel, Dorian is destroyed by someone that he believes and trusts, his friend and mentor.Throughout the novel, Dorian converses with Lord Henry, and takes everything that Lord Henry said seriously, even though not everything that Lord Henry said was right. Basically, the difference that these two novels have over the idea that the human spirit is a very strong, but vulnerable force is that a persons motivation to do something great and his infatuation with that great thing will influence the spirit greatly, sometimes totally, and that believing in someone a nd somebody so much, no matter what they say, you will listen to them and let them have total control over you and your actions, even though that influence probably doesnt know that.